Paying for a broken phone

<p>Coming from a customer service focused industry, I am beyond frustrated and embarrased to have to deal with a company like MTN.</p> <p>I have been trying to follow up regarding my claim, but have been unsuccessful in getting any assistance.</p> <p>I called the claims department to see what the progress is, but all I get to speak to is a voice prompt that states you have still not received my claim form that was sent through 2 weeks ago!</p> <p>I called your service department, and your consultant put me on hold for 25 minutes, after which I hung up. Why is it so difficult to get good service from anyone in MTN?</p> <p>Why do your loyal customers have to have such horrible experiences for services which we pay for???<br />I doubt anyone will even bother reading this, as I have even escalated this to Arno Heydenrei and Mpho Mokonyane, but have received a "cut and paste" comment from them.</p> <p> </p>