HJ
Henry J
1 reviews | Active since Dec 2014
10 Mar 2016, 08:05
PAYING FOR A BLOCKED LINE
Once again I'm resorted to post on hello peter just to get a response from MTN<br> <br> i have been paying my two contracts for the past 3 months and for two months my lines has been blocked and on legal status.<br> <br> i have been to mtn the glen to sort this out, got a ref number and no feedback... phoned customer service 2 times, got a ref number and no feedback.<br> <br> email customer service 3 times and emailed all my proof of payments, no feedback<br> <br> START DOING YOUR JOB AND UNBLOCK MY LINES!! IM PAYING FOR DATA AND AIRTIME THAT IM LOOSING BECAUSE I CANT USE IT!!!! <br>
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Replies (1)
MTN South Africa's replyOfficial
10 Mar 2016, 20:37Hello Bjorge,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that the payment you made its reflecting on the system and we sent a request to our legal department to reconnect the account.
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that the payment you made its reflecting on the system and we sent a request to our legal department to reconnect the account.
warm regards
mike
REQ:***
MTN South Africa's reply10 Mar 2016, 20:37
Official
Hello Bjorge,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that the payment you made its reflecting on the system and we sent a request to our legal department to reconnect the account.
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that the payment you made its reflecting on the system and we sent a request to our legal department to reconnect the account.
warm regards
mike
REQ:***