Paying for 3GB of data and only getting 1GB

I recently upgraded my Contact. Used to get 2GB data a month and that was not enough so I ended up buying at least 1GB extra every month. So I decided to get a plan with 3GB of data. I also wanted a Galaxy S10+.

The plan that they recommended by MTN Canal Walk was MTN Made For Me M + 2GB Data Bundle. Cool. I was also told in store that I would get 1 month entertainment pass and part of the S10 promotion I would get 1GB Whatsapp usage and 1GB Facebook usage free every month for 12 months.

I got the entertainment pass and that lasted the month but last month no 1GB Whatsapp or Twitter and only 1GB of data (only realised that this month) and ran out of data. Got my allowance on 27th and this month same story! I am paying for 3GB of data why am I not getting it?

I called MTN on Saturday and they informed me that they could not load the bundle and that I needed to go in to store... what year are we in? Anyway went to MTN at Cape Gate and they couldn't help me because they are a franchise and they suggested I go to the bigger store (also in Cape Gate) which I did... I was helped there and she eventually escalated the case and told me to wait 2- 3 working days. (reference 1- ********** 5125)

Today I get an SMS saying my query has been resolved... surprise surprise, still no data

I called 135 and she was investigating and basically told me I need to send her a copy of my contract so she can escalate it again. Why? Also.. why don't they have my contract? She wants me to email her the contract (entire contract? why?) and then she will give me another reference number when she opens again

As for the 12months 1GB Whatsapp and Facebook, they have no reference to this and say that is should be written on the front of contract. It's not there written on there

This is shocking service and I am honestly disappointed