SR
Sipho R
1 reviews | Active since Mar 2009
24 Apr 2015, 20:27
Paying for 100 topup contract but getting 60 topup
I upgraded to the MTN topup 100 last year for my wife. For the past few months she's been telling me she only gets 60 free minutes instead of 100 free minutes.<br> <br> When I took the contract I was told I will receive 100 free minutes monthly which happened for a few months and then it all changed. Plus she has told me she can't even buy data with the free airtime, why is that?<br> <br> Can someone please check and tell me what's going on as this is a breach of contract. I want all those minutes transferred back into her phone.<br> <br>
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
11 May 2015, 15:14Hello SiphoR,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On MTN anytime top up 100 you get airtime in rand value, not minutes. You get R100 airtime and 25 sms. You will be able to use it for making voice, sms, and data calls.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On MTN anytime top up 100 you get airtime in rand value, not minutes. You get R100 airtime and 25 sms. You will be able to use it for making voice, sms, and data calls.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
MTN South Africa's reply11 May 2015, 15:14
Official
Hello SiphoR,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On MTN anytime top up 100 you get airtime in rand value, not minutes. You get R100 airtime and 25 sms. You will be able to use it for making voice, sms, and data calls.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On MTN anytime top up 100 you get airtime in rand value, not minutes. You get R100 airtime and 25 sms. You will be able to use it for making voice, sms, and data calls.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***