NM
Nomakhwezi M
1 reviews | Active since Apr 2015
17 Aug 2015, 14:58
Paying but my line is suspended
To Whom It May Concern<br> My Mtn account was handed over to the legal department since I didnt make payment to my account. I didnt know the process I kept on depositing the money to ABSA account still my line was suspended. No one told me the process. I therefore call the customer care because I was worried. The consultants gave me the number for Norman Blake & Associates as their legal department. when I called the lawyers they told me that I need to pay R2000 outstanding amount . I am devastated because MTN and Norman BA doesnt reconcile their accounts. I cant pay twice for thee suspended line. I am going to take my account to Vodacom.
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MTN South Africa's replyOfficial
04 Sept 2015, 12:33Hello mkhwezi@,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
As per our legal department you need to make payment for R916.90 this need to be paid on the 10th of September, if this payment cannot be done on the 10th of September then another R490.00 need to be paid this will bring the account to current balance. Please make the payment and send to our legal department to remove the account out of legal and send the request to clear your name.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
As per our legal department you need to make payment for R916.90 this need to be paid on the 10th of September, if this payment cannot be done on the 10th of September then another R490.00 need to be paid this will bring the account to current balance. Please make the payment and send to our legal department to remove the account out of legal and send the request to clear your name.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply04 Sept 2015, 12:33
Official
Hello mkhwezi@,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
As per our legal department you need to make payment for R916.90 this need to be paid on the 10th of September, if this payment cannot be done on the 10th of September then another R490.00 need to be paid this will bring the account to current balance. Please make the payment and send to our legal department to remove the account out of legal and send the request to clear your name.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
As per our legal department you need to make payment for R916.90 this need to be paid on the 10th of September, if this payment cannot be done on the 10th of September then another R490.00 need to be paid this will bring the account to current balance. Please make the payment and send to our legal department to remove the account out of legal and send the request to clear your name.
Kind Regards,
Alice van der Merwe
***