1 reviews | Active since Oct 2015
PAYING A LOT FOR ABSOLUTELY NOTHING!!!!
There is numerous issues regarding my contract(s) with you. My Phone Contract: I have xxGB of data currently (used 141 to get this information), but for what possible reason will my airtime be used for data usage?? The Internet ****le: Gheez, I don't know where to start describing my utter disgust. I was called to upgrade my modem. Somewhere I missed the point of what this will cost me. If I knew that I will pay more than double of what the previous contract cost me I WOULD HAVE NEVER UPGRADED!!!!! And to top this off. I HAVE NEVER RECEIVED THE NEW MODEM. Its been MONTHS now! The upgrades department phoned me close to the end of September to arrange delivery. I told them that I will not be at work on September 25, 2015 as I will be in Hazyview during that long weekend. They scheduled delivery for Monday September 28, 2015.. (Or so I thought). Yes, you've guessed correctly - I'M STILL WAITING! Then 'tragedy' strikes: They phoned me that Thursday (September 24) to confirm delivery for Friday September 25! So once again I've told the person phoning me that I am not even close to my place of work. POOR SERVICE MTN! LUCKILY OUR WHOLE FAMILY WILL BE LEAVING MTN SOON!!
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time.
We have sent the request to the MTN store Velocity to contact and assist you with the delivery of the modem. We will pass a credit for the subscription fee for the device not received for 3 months.
Please make sure that you close all the back end when using the internet if this is not closed the data and airtime will be used. You can call the 1555 support help desk just to check for you, 1555 is a free service.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time.
We have sent the request to the MTN store Velocity to contact and assist you with the delivery of the modem. We will pass a credit for the subscription fee for the device not received for 3 months.
Please make sure that you close all the back end when using the internet if this is not closed the data and airtime will be used. You can call the 1555 support help desk just to check for you, 1555 is a free service.
Kind Regards,
Alice van der Merwe
***