1 reviews | Active since Nov 2016

09 Nov 2016, 18:19

Payed but cut off

<p>Recently a payment of mine did not go through for mtn but I received a message telling about the amount that I was behind . My service was still working today 9 November and I went to pay the amount inside of mtn . At about 2 PM I was disconnected . Account : A ********** </p>

0
Replies (4)
's update11 Nov 2016, 11:01
Reviewer Update

Still haven't heard anything from mtn after leaving 2 emails to them. They are truely a bad service provider

MTN South Africa
MTN South Africa's reply13 Nov 2016, 20:22
Official

Good Day,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused. Kindly note we are unable to see the account number written on the body of the review as the Hellopeter site automatically changes numbers and email addresses to stars in order to protect our personal information from possible *****. Kindly add this information under the Review Information so we can see it.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards
Itumeleng

Best regards,

MTN South Africa
MTN South Africa's reply13 Nov 2016, 20:22
Official

Good Day,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused. Kindly note we are unable to see the account number written on the body of the review as the Hellopeter site automatically changes numbers and email addresses to stars in order to protect our personal information from possible *****. Kindly add this information under the Review Information so we can see it.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards
Itumeleng

Best regards,

's update13 Nov 2016, 20:51
Reviewer Update

I send via private reply the account details with spaces between the numbers

A 0 9 7 9 9 2 3