XM
Xolani M

1 reviews | Active since Oct 2010

26 Aug 2018, 08:36

Payback the money

Good day MTN, I was contacted by one of your outsourced outbound companies during the month of June 2018. They offered me a P20 Lite + a Huawei ****le for R399.00. I was informed of the pro-rata amount which will be debited extra in the month of July 2018 thereafter I was informed my fixed invoice will be R399.00. July I was debited R593.97 which I’m happy with, to my surprise I was debited R503.50 now in August. I called MTN end of July and the lady I spoke to confirmed that I will be debit R399.00 going forward. Please pull the call recording including the sales call and listen to them. Its hardly 3months and I already regret agreeing to this deal, I need this fixed ASAP or I will be calling your CCM Ronelle or GM Natasha Abed.

0
Replies (2)
MTN South Africa
MTN South Africa's reply27 Aug 2018, 10:32
Official

Good day

Thank you for raising your concern with us. We apologize for the delayed response and for any inconvenience incurred. We will investigate and revert to you once we have feedback.

Warm Regards

Sizwe Schoeman

Complaints Management team

Best regards,

XM
Xolani M's update17 Sept 2018, 11:04
Reviewer Update
Sizwe never make promises you cant keep... Nonetheless to say, Zukiswa came to my rescue, she kept me up to speed with all the actions she was taking while investigating this matter, she went out her way to ensure that this matter was resolved.... Thank you Zukiswa, Sizwe can definitely learn a thing or two from you... In fact the MTN contact centre can learn from you! I'm truly humbled by your awesome service Zukuswa.