1 reviews | Active since Oct 2010
Payback the money
Good day MTN, I was contacted by one of your outsourced outbound companies during the month of June 2018. They offered me a P20 Lite + a Huawei ****le for R399.00. I was informed of the pro-rata amount which will be debited extra in the month of July 2018 thereafter I was informed my fixed invoice will be R399.00. July I was debited R593.97 which I’m happy with, to my surprise I was debited R503.50 now in August. I called MTN end of July and the lady I spoke to confirmed that I will be debit R399.00 going forward. Please pull the call recording including the sales call and listen to them. Its hardly 3months and I already regret agreeing to this deal, I need this fixed ASAP or I will be calling your CCM Ronelle or GM Natasha Abed.
Good day
Thank you for raising your concern with us. We apologize for the delayed response and for any inconvenience incurred. We will investigate and revert to you once we have feedback.
Warm Regards
Sizwe Schoeman
Complaints Management team
Best regards,
Good day
Thank you for raising your concern with us. We apologize for the delayed response and for any inconvenience incurred. We will investigate and revert to you once we have feedback.
Warm Regards
Sizwe Schoeman
Complaints Management team
Best regards,
