1 reviews | Active since Feb 2016
PAY R30 FOR SIM SWOP
So i lost my phone, not a train smash knowing i can still get my number back by performing a free sim swop that only requires just frequent callers and a rough estimate of your airtime balance, ryt? Wrong, well not according to the assistant at the Mtn branch in maponya mall next to the food court. After being denied service by the lady at the first MTN branch i guess i should have seen the guy at the second branch telling me i should produce personal details and R30 rands for them to assist. 173 you say? Thats an imaginary number for Mtn ever since it never seems to go through. I MTN really does not want my money. Now i guess i should stop typing and start hearing more about they need my liver and 500 ml of blood to assist in a port out of them with a number i can not simply swop into a sim.
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that we tried contacting you on the number *** with regards to your complaint however the phone was not picked up around 15:54,kindly contact our customer care 173 they will assist you with the sim swap.
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that we tried contacting you on the number *** with regards to your complaint however the phone was not picked up around 15:54,kindly contact our customer care 173 they will assist you with the sim swap.
warm regards
mike
REQ:***