RM
Riaan M
1 reviews | Active since Mar 2010
22 Dec 2015, 12:03
Pay more than supposed to.
On 2015/09/15 I upgraded my one contract to a tariff of \24MTH MTN Anytime 100 Topup@169""; so I went to MTN at Century City.<br> <br> The gentleman told me that the upgrade did go threw but it did not migrate;and is a possible system fault! so he logged a complaint on 2015/12/14 with ref no : ***.<br> <br> Also told me 24 hours and I still heard nothing! I want his rectified asap please!"""
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MTN South Africa's replyOfficial
26 Dec 2015, 13:55Hello rm2000,
Thank you for your post. Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused.
Kindly be advised that I have re escalated the matter to System Support, the reference number REQ:*** is still open when I check on my side. Regarding data bundles I see that you receive 100MB data share and 55MB data promo.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post. Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused.
Kindly be advised that I have re escalated the matter to System Support, the reference number REQ:*** is still open when I check on my side. Regarding data bundles I see that you receive 100MB data share and 55MB data promo.
Kind Regards
Nompumelelo
REQ:***
MTN South Africa's reply26 Dec 2015, 13:55
Official
Hello rm2000,
Thank you for your post. Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused.
Kindly be advised that I have re escalated the matter to System Support, the reference number REQ:*** is still open when I check on my side. Regarding data bundles I see that you receive 100MB data share and 55MB data promo.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post. Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused.
Kindly be advised that I have re escalated the matter to System Support, the reference number REQ:*** is still open when I check on my side. Regarding data bundles I see that you receive 100MB data share and 55MB data promo.
Kind Regards
Nompumelelo
REQ:***