Pay me back the money that you owe - *******

MTN is useless. On 30 April 2021 - they deducted in almost double from my account that what they needed to - I had recently upgraded and found out later that the old and new promo fee was erroneously app****. Query logged for the contract to be correctly adjusted only to have to follow up and have my query closed numerous times. Fast forward four weeks and I get an invoice with the correct amount app**** in terms of the contract I app**** for only for billing to deduct just short of double. This after confirming on the day before my debit order was due to run that 1. I still haven't received a refund for April's error - on MTN's side and 2, to ensure that I’m budgeting correctly...I wake up to a message that almost double the amount yet again. Query logged – and spent days and hours on the phone with them to get the funds transferred into my bank account. My circumstances were clearly indicated to ALL the supervisor’s, consultants I spoke to…. All of them promising to call me back. The situation is dire. With comorbidities, I did not opt to dispute the payments to them as 1. This will incur bank charges and 2 – reflect badly on my banking history. I’m all about making sure that I meet my obligations. This has made me physically ill. Called on Tuesday again – 6 times in total – they only referred it to billing to credit my MTN account on Wednesday – I explicitly stated that I want a refund by 15:30 on 1.06.2021. My question is – had my debit order returned – what would be MTN’s response. For the stress I’ve suffered for complete negligence on MTN’s part – having to know unnecessarily visit a Doctor because of all of this. Guess what – so the process is to credit the MTN account first then refer to banking to credit the funds owing to me to my bank account. So at 13:15 on 01.06 I was advised that the request to credit my MTN account was referred for approval – upon calling back on 02.06.2021 – I discovered that no manager has authorised it – to being called yesterday (once and only call I received from them since my initial request IN APRIL. Then to call again on 03.06.2021 @ just after 07:00 – to be told that it was sent to banking and will take about 2 – 24 hours to be finalised – and once again promised that the matter will be escalated and I will receive a call back – no call – called back again only to be told that it takes 7 days to process a refund. Oh, and to add – an email was sent to their complaints department on Monday – and guess what – still no answer – what sort of mickey mouse corporation is this. I expect the funds credited to my account before 15:30 today and bet that MTN will not even respond to this.