AS
Angelique S
1 reviews | Active since Mar 2015
07 Aug 2015, 04:40
Pay me Back
I have been wasting my time calling the call center and writing complaints on Hello Peter to MTN since the start of my contract. I am so fed up with the service I have been receiving and queries being unresolved. I spoke to Aviwe Solontsi on the 22.07.2015 to confirm that I will make an EFT payment on the 25.07.2015 for an outstanding amount of R829.40 and she \promised"that there will NOT be a debit order going off on the 01.08.2015 for the same amount. I then made the payment on the 25.07.2015 and then MTN deducted the same amount on the 28.07.2015. I then called the call center on the 30.07.2015 and spoke to Ofentse Malole and she said that I need to e-mail her my proof of payment and give the banking details which I want the refund to be paid to as I requested it not to be refunded into my bank account which I did and since then I received no feedback. I spoke to a lady called Mpho on August 5 and she said that it is still an open request due to a back log because of the strike"
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MTN South Africa's replyOfficial
25 Sept 2015, 12:48Hello AngeliqueS1993,
Thank you for bringing this to our attention.
We invest in the training and development of our people in order for them to deliver good customer services. It is rather disappointing that you had this experience and we truly apologize for the inconvenience caused. According to our records the line is reactivated, refund of R829.40 was done on the 14-08-2015.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
We invest in the training and development of our people in order for them to deliver good customer services. It is rather disappointing that you had this experience and we truly apologize for the inconvenience caused. According to our records the line is reactivated, refund of R829.40 was done on the 14-08-2015.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply25 Sept 2015, 12:48
Official
Hello AngeliqueS1993,
Thank you for bringing this to our attention.
We invest in the training and development of our people in order for them to deliver good customer services. It is rather disappointing that you had this experience and we truly apologize for the inconvenience caused. According to our records the line is reactivated, refund of R829.40 was done on the 14-08-2015.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
We invest in the training and development of our people in order for them to deliver good customer services. It is rather disappointing that you had this experience and we truly apologize for the inconvenience caused. According to our records the line is reactivated, refund of R829.40 was done on the 14-08-2015.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Best regards,