pay in advance,but suspended and blacklisted

Mtn phoned me in June 2015 and told me that due to their strike they can not deduct my debit,order and ask me to pay cash in absa with the refnr. they gave me, i paid the requested amount immediately and their customer care faxed the proof of my payment to their legal dept. I app**** for a home loan and found out ive been on Itc, I immediately took my proof of payment and pay another 4 payments in advance, they still suspended my account and kept me on itc, although their own customer care faxed them my proof of payments as well as the advance payments, the customer care tried to phone legal dept from out the store but THEY DO NOT ANSWER<br> The legal dept send no communication and answer no calls or requests, I filed a dispute at itc, itc sent my proof <br> of payments, i made 5 more payments,they still do not recognise my cash payment,itc advise me to hand them over to the consumer board, i enrolled for a course online, my account is suspended since may up to today,4 november 2015 the legal dept don't answer, i phoned more than 40 times,their complaints say they do not take calls they will phone me back,no statements, no reply <br>