Pay for the phone which was never delivered

I took out a new contract with MTN, they failed to deliver the phone within the prescribed time of 10 working days. No communication was made to state why, I followed up, calling MTN on average 3 times a day for a week and they kept telling me the "phone was not invoiced". Anyway I received the same response for another 5 days after the 10 working day delivery time had passed. Eventually, I choose to cancel the contract. I was not told I would be liable for an early termination fee, even though MTN failed to delivery the phone in the prescribed time.

Its now two months later and I'm still waiting for the termination charge to be removed after I was told it would be resolved, still nothing. They also added another charge for the first month of the contract, although I never received the phone, so they charge is for airtime which is equivalent to the value of the monthly fee (doesn't really make sense that you can charge me the same for a phone and without a phone for a fixed package?)

Really frustrating trying to get anywhere with MTN, I have a reference number for the query and even that doesn't seem to help NO one has any answers, when I try to explain what happened I am passed on to another department which is also unable to help.

So tired of fighting this battle with MTN Billing & MTN direct. Sort out your administration.

Consultants - Anelize stevens and Silinde (MTN Direct Durban)