Pay for something that you do not receive
As per the contract that I signed in 1st September 2014, I would received 100 minutes, 100 sms and 300MB.<br> On the 21st July I only received 100 minutes, 100 sms, where is my 300 MB as this is the 2nd month I do not receive my 300 MB. This is highway *******. I would like my 300MB X 2, asap.<br> <br> I am on a anytime 100 top up package, as explained if not used will carry over which is not happening either.<br> I use to be a proud MTN subscriber but I am disappointed and very interested in moving to another network.<br> Can someone call me regarding my concerns and not just send an email. Speak to your clients
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MTN South Africa's replyOfficial
24 Jul 2015, 11:24Hello ajh,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the relevant department for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards,
Felicity
REQ:***/REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the relevant department for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards,
Felicity
REQ:***/REQ:***
MTN South Africa's reply24 Jul 2015, 11:24
Official
Hello ajh,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the relevant department for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards,
Felicity
REQ:***/REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the relevant department for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards,
Felicity
REQ:***/REQ:***