VS
Velile S
1 reviews | Active since Sept 2015
25 Sept 2015, 10:04
Pay Back The Money, Please
Still waiting since 1 September 2015...<br> Where is the refund?<br> <br> Hello BoredByYou,<br> <br> Thank you for your post.<br> <br> We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. <br> <br> According to our records, your contract was due to expire in June 2015. Therefore a credit has been requested for the invoices generated for July and August and will be refunded to you.<br> <br> We would like to assure you that we are actively working to improve our service levels.<br> <br> Regards<br> Veronica<br> REQ:***<br>
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
25 Sept 2015, 13:52Hello BoredByYou,
Thank you for your post.
We have picked up that Veronica has approved the credit for the 2 months, the credited note has not as yet been captured to the account. The request has been sent to Veronica to captured to the account. She is back in the office Monday.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We have picked up that Veronica has approved the credit for the 2 months, the credited note has not as yet been captured to the account. The request has been sent to Veronica to captured to the account. She is back in the office Monday.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply25 Sept 2015, 13:52
Official
Hello BoredByYou,
Thank you for your post.
We have picked up that Veronica has approved the credit for the 2 months, the credited note has not as yet been captured to the account. The request has been sent to Veronica to captured to the account. She is back in the office Monday.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We have picked up that Veronica has approved the credit for the 2 months, the credited note has not as yet been captured to the account. The request has been sent to Veronica to captured to the account. She is back in the office Monday.
Kind Regards,
Alice van der Merwe
***