1 reviews | Active since Jun 2011
Pay back the money!!
<p>I have been a client with Mtn for many many years . I have 4 lines with them . In July 2016, my bill was higher than normal and i was told that there is a self service option that was being used on my number , which i cancelled . now firstly all my numbers are capped , top up , so when i do top up , i do it using my credit or debit card. Well i thought it was cancelled . In August ,my bill was double , and when i called in , they tell me nothing was cancelled and the data recurring is on another number , again who authorised this!!!. I have not since received anything back fro mtn , I called yesterday because i had received sms with this data going off again and the lady tells me that the recurring data is going off my data line , which is not being used at the moment . should there not be any alarms going off at the moment . Logged another dispute, bill is sitting at triple the amount and i will not be able to pay any of my other bills when my account is debited with this amount . Kindly assist . I was told again nothing was done the previous time . I did not set this up , this recurring package . Please help</p>
Good day Kasturi,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that the system shows that the self-service bundles were loaded via the USSD code *141. On the number ********** 746, the service was initially loaded on the 2016-05-18 and it was deactivated on the 2016-07-01.
On the number ********** 519 , the service was loaded via the USSD code on the 2016-05-11 and it was deactivated on the 2016-08-22.
On the number ********** 899, the self-service bundle was loaded on 2016-06-16 via the USSD code and it was deactivated on the 2016-08-22.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ: **********
Good day Kasturi,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that the system shows that the self-service bundles were loaded via the USSD code *141. On the number ********** 746, the service was initially loaded on the 2016-05-18 and it was deactivated on the 2016-07-01.
On the number ********** 519 , the service was loaded via the USSD code on the 2016-05-11 and it was deactivated on the 2016-08-22.
On the number ********** 899, the self-service bundle was loaded on 2016-06-16 via the USSD code and it was deactivated on the 2016-08-22.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ: **********
Hi Ayanda
Please place on record that I am disputing this for the hundreth time . I have spoken to Mr Mohamed ally , manager from your customer services department . REF: REQ ********** - Where he advised me that the recurring bundle was not on my line ending 746, but on 899 which had 3 recurring bundles on it . I advised him that when i used the self services option , u load your credit card details and that it how i know when i purchasing from for that specific line . but when i called in , it had moved from my line to the 899 number , no one can explain why and he advised that my permission would not be required , even though my understanding of it would it that even if my card if loaded for the self service , you would still need my cvv , and i can assure u , no one takes my card.
I advised mohamed that the 899 number was in for repairs for a few weeks now , and he told me that i had to get the sim and deactivate it with self service , i cancelled it on the 746number but when i tried on the 899 it told me there are no recurring bundles , so now it has moved to 519 number which is a data line , and i don't even know how to dial ouot wiht that number . Tell me that something does not sound right here . i called mohamed again on Saturday and told him that it said no recurring bundles and he told me it was cancelled in july already . now again , by who, when i have just found out how it has been done . he said that the debit order is going to do through and i must reverse in and then call in to make a payment plan , Again , even if i did not use the lines, are u not going to check who activated this and deactivated once i started questioning the high account . With the amoutn of ***** going on , its amazing how i am treated like the one who has been using the recurring bundles , on my account . Really now, more than disgusted !!!
Hi Ayanda
Please place on record that I am disputing this for the hundreth time . I have spoken to Mr Mohamed ally , manager from your customer services department . REF: REQ ********** - Where he advised me that the recurring bundle was not on my line ending 746, but on 899 which had 3 recurring bundles on it . I advised him that when i used the self services option , u load your credit card details and that it how i know when i purchasing from for that specific line . but when i called in , it had moved from my line to the 899 number , no one can explain why and he advised that my permission would not be required , even though my understanding of it would it that even if my card if loaded for the self service , you would still need my cvv , and i can assure u , no one takes my card.
I advised mohamed that the 899 number was in for repairs for a few weeks now , and he told me that i had to get the sim and deactivate it with self service , i cancelled it on the 746number but when i tried on the 899 it told me there are no recurring bundles , so now it has moved to 519 number which is a data line , and i don't even know how to dial ouot wiht that number . Tell me that something does not sound right here . i called mohamed again on Saturday and told him that it said no recurring bundles and he told me it was cancelled in july already . now again , by who, when i have just found out how it has been done . he said that the debit order is going to do through and i must reverse in and then call in to make a payment plan , Again , even if i did not use the lines, are u not going to check who activated this and deactivated once i started questioning the high account . With the amoutn of ***** going on , its amazing how i am treated like the one who has been using the recurring bundles , on my account . Really now, more than disgusted !!!
i am still waiting for a response , almost R12000 later , if not more , again this month bill is sky high , no one comes back to me , no one can explain how this self service was loaded and by who , like *** !!!!
You guys are taking my money every month , i wil be soon going into debt because of u and u don't care about me as a client ,
clearly theres soemthing wrong with my account , even after u say u cancancelled all the bundles , but nothing is being done i am still charged for them
i am still waiting for a response , almost R12000 later , if not more , again this month bill is sky high , no one comes back to me , no one can explain how this self service was loaded and by who , like *** !!!!
You guys are taking my money every month , i wil be soon going into debt because of u and u don't care about me as a client ,
clearly theres soemthing wrong with my account , even after u say u cancancelled all the bundles , but nothing is being done i am still charged for them