JR
Johan R
1 reviews | Active since Nov 2014
06 Nov 2015, 11:01
Pay back the Money!!!
It was an absolute mission to close my MTN cell contract. While struggling for months to get it closed I dutifully paid the account every month. It came about that I finally received my updated final statement and found that I in fact paid an amount of R562.47 too much. I contacted the call centre on the 26th of August and was assured that I will be reimbursed within 7-14 working days. (Ref ***)<br> <br> Now more than 2 months later I still have not been reimbursed. You phone the call centre number but you just cant get through. I have sent numerous mails asking for someone to contact me to get this resolved..<br> <br> Please just pay back what is owed to me
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Replies (1)0
Replies (1)MTN South Africa's replyOfficial
07 Nov 2015, 14:03Hello Johan.Rothner,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. kindly note that we have escalated this matter to the relevant department for urgent assistance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. kindly note that we have escalated this matter to the relevant department for urgent assistance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
MTN South Africa's reply07 Nov 2015, 14:03
Official
Hello Johan.Rothner,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. kindly note that we have escalated this matter to the relevant department for urgent assistance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. kindly note that we have escalated this matter to the relevant department for urgent assistance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
