1 reviews | Active since Jun 2015
Pay Back The Money!!!
Good Day<br> <br> Hope that you are doing better than what I am. <br> <br> Dates on which queries where logged and followed up<br> <br> 25/05/2015 ***<br> 01/06/2015 ***<br> 07/06/2015 Req ***<br> <br> Then when I finally got hold of someone to assist after the 07/06/2015, I was given the following reference numbers <br> <br> #***<br> #*** (23/06/2015)<br> <br> To date nothing has happened. The debit order is set to go off on 1 July 15 and I don't have R3k just laying around. I am a father of an 11 month old whom I need to take care off and I don't see why I should suffer just because Mtn is having internal issues.<br> <br> Having been with Mtn for years, I am disappointed and on the verge of moving my accounts to another service provider. I will also be contacting the ombudsman and have also posted this message on hellopeter.com<br>
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the matter has been escalated to the Billing department for investigation on the data usage for the month of April and the invoice dated 2015-05-30. The reference number for the Billing logged is Request ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the matter has been escalated to the Billing department for investigation on the data usage for the month of April and the invoice dated 2015-05-30. The reference number for the Billing logged is Request ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***