1 reviews | Active since Feb 2012
PAY BACK MY MONEY
<p>I cancelled my MTN contract in May 2017 because my iPad got ******.</p> <p> </p> <p>MTN then said, they will change the number to prepaid but they said they will still debit my account becasue i missed the cut off date for cancellations. I they then deitied my account on the first of July 2017. On the 1 August they deited my account again, three months after my cancellation.</p> <p> </p> <p>Everytime i tried to call them to fix this promblem , they make me wait 10 minutes of the phone then my call gets cut off. I even went in store, they called five times from the store, and we still got cut off. </p> <p> </p> <p>Please stop debiting my account MTN, this is theft, and please give my money back. I cant afford to pay for product i no longer have!!!</p> <p> </p> <p>Stop it and payback my money!!!</p> <p> </p>
Thank you for your post
We acknowledge the receipt of your complaint.
As per our telephone conversation we have evaluated your account and picked that the debit order that was sent to go off from your account on the 30/06/2017 amount R104.40 returned back as unpaid thats the reason we tried to debit again the amount of R115.80 on the 30/07/2017
We have sent you the open item report for your perusal to ***
regards
mike
Complaints Management Team
Reference Number: ***7
Thank you for your post
We acknowledge the receipt of your complaint.
As per our telephone conversation we have evaluated your account and picked that the debit order that was sent to go off from your account on the 30/06/2017 amount R104.40 returned back as unpaid thats the reason we tried to debit again the amount of R115.80 on the 30/07/2017
We have sent you the open item report for your perusal to ***
regards
mike
Complaints Management Team
Reference Number: ***7