1 reviews | Active since May 2013
Pay back my money
<p>I had a contract with Altech Autopage which i gave notice to cancel at in February.</p> <p> </p> <p>They took the final the final pro rated debit order in March 2016.</p> <p> </p> <p>MTN has taken over my contract from Altech and they then toon R149.99 from my account on 29 April 2016.</p> <p> </p> <p>I called the contact centre to ask why this was taken off my account and was told they will log a query as the Altech contact centre is no longer active. Was told i would get feedback in 3-5 working days which i never got.</p> <p> </p> <p>I called for feedback today and was put through from pillar to post only to be told that there wsa no query logged.</p> <p> </p> <p>MTN, to you R149.99 is nothing but to us its a bag of nappies.</p> <p> </p> <p>Please can you give back my money!!!!</p> <p> </p> <p> </p> <p> </p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The contract has been terminated. I will escalate the query of the funds to the correct group.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The contract has been terminated. I will escalate the query of the funds to the correct group.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
