JR
Jolandi R

1 reviews | Active since Jul 2019

02 Jul 2019, 06:55

PAY BACK MY MONEY

We placed an issue last month on Hallopeter about MTN. MTN owe me money. I stopped my contract months(22 march) ago due to not having signal at my house. MtN said i can return my phone and they will stop my contract without me owing them money. I stopped it, returned my phone and ****le but they still taking m0ney from me every month. I phoned retentions numerous times, been to mtn somerset mall numerous times, they keep on telling me they will sort it out......nothing happens... Once again, this morning they subtracted money again from my bank acount Think they already owe me like R2000. Last month my husband Ingo Le Roux put the issue on Hallopeter. MTN then called me and said they will take the issue seriously and once and for all will sort it out and pay me back my money, they also said they will phone back my husband....... THAT DID NOT HAPPEND HOW CAN THEY TAKE MONEY FROM ME IF I DONT HAVE A PHONE OR ****LE, BUT THEY HAVE IT If my money is not paid back in 7 days time(on the 9th of July) I WILL TAKE LEGAL ACTION #MTN #SOMERSETMALL #MTNSOMERSETMALL

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Replies (1)
MTN South Africa
MTN South Africa's reply02 Jul 2019, 15:02
Official
Good day Jolandi,

Thank you for your post.
  
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.  
Kindly note that Mazwi Zuma is currently attending to your query and will provide feedback.
     Warm Regards,Zanele MazibukoComplaints Management Team