1 reviews | Active since Mar 2012
Pay back my money
I cancelled my cellphone account almost 2 months ago but l recently got a debit order go off my account. I never received confirmation on the status of my account when l cancelled the account in June 2015. I did not get any airtime or services from MTN , thus what am l being charged for. Your level of disorganization is appalling and distressing as l still cannot get through on the helpline. I went to your shop on Pickbell Building Cape Town and was informed that my account was indeed cancelled and they could not find any records of my account. This is grossly unfair and unjustified as l do not know what is going on. To deduct money without any Invoices is both sly and unprofessional as l should be aware of what l am paying for. My last Tax invoice is June 2015 and someone needs to explain what l am being billed for.
Thank you for your post.
We apologize for any inconvenience incurred.
The contract has been cancelled and the number converted to pre-paid. We have received the request from the store 26June after the invoice for June has been allocated to the account. No July invoice has been added to the account.
We have checked the usage and the airtime received for June month has been used up, if the airtime has not been used we could have credit the account for the June invoice. No credit due on the account.
Kind Regards,
Alice van der Merwe
REQ:***
Thank you for your post.
We apologize for any inconvenience incurred.
The contract has been cancelled and the number converted to pre-paid. We have received the request from the store 26June after the invoice for June has been allocated to the account. No July invoice has been added to the account.
We have checked the usage and the airtime received for June month has been used up, if the airtime has not been used we could have credit the account for the June invoice. No credit due on the account.
Kind Regards,
Alice van der Merwe
REQ:***