pay as you go + data usage
<p>In the last couple of weeks I've got several SMS that I use data to out of bundle rates and MTN charge me each time R 1.</p> <p>My settings says no data usages. I don't use data. The MTN Shop is not able to see, when and how much I used.</p> <p>I asked online in the MTN FaQ's - the answer</p> <p>Delivery has failed to these recipients or groups:</p> ********** <p>Your message can't be delivered because delivery to this address is restricted.<br />For more information about this issue see DSN code 5.7.1 in Exchange Online.</p> <p>There is no email-address available, so MTN blocks everything, but take my money.</p>
Good morning Wolfgang
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
I have tried contacting you on your cellphone number at 10:54 am with no luck. As per my investigations on our systems I have noted that you have been correctly charged. You have been charged between 11264 bytes to 564224 bytes at regular intervals.
Should you have any further queries please do not hesitate to contact us on 808 or *** from other networks.
We understand that the entire experience must have been very frustrating, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,
Good morning Wolfgang
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
I have tried contacting you on your cellphone number at 10:54 am with no luck. As per my investigations on our systems I have noted that you have been correctly charged. You have been charged between 11264 bytes to 564224 bytes at regular intervals.
Should you have any further queries please do not hesitate to contact us on 808 or *** from other networks.
We understand that the entire experience must have been very frustrating, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,
Good morning Wolfgang
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
I have tried contacting you on your cellphone number at 10:54 am with no luck. As per my investigations on our systems I have noted that you have been correctly charged. You have been charged between 11264 bytes to 564224 bytes at regular intervals. This shows there has been internet sessions that are active on your number.
Should you have any further queries please do not hesitate to contact us on 173 or 083173 from other networks.
We understand that the entire experience must have been very frustrating, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,
Good morning Wolfgang
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
I have tried contacting you on your cellphone number at 10:54 am with no luck. As per my investigations on our systems I have noted that you have been correctly charged. You have been charged between 11264 bytes to 564224 bytes at regular intervals. This shows there has been internet sessions that are active on your number.
Should you have any further queries please do not hesitate to contact us on 173 or 083173 from other networks.
We understand that the entire experience must have been very frustrating, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,
So the conclusion - 1 MTN says no data, the other I used data (one must be unprofessional).
My question how it comes suddenly within the last month to data-usage while all settings are off - Unanswered!!
Why the MTN tool question & answer doesn't work - Unanswered!!
And sorry - during the day I work and haven't time for frustrating chats with private suppliers calling me with hidden numbers
So with the help of mybroadband I must look for a more customer friendly company.
So the conclusion - 1 MTN says no data, the other I used data (one must be unprofessional).
My question how it comes suddenly within the last month to data-usage while all settings are off - Unanswered!!
Why the MTN tool question & answer doesn't work - Unanswered!!
And sorry - during the day I work and haven't time for frustrating chats with private suppliers calling me with hidden numbers
So with the help of mybroadband I must look for a more customer friendly company.