1 reviews | Active since Feb 2016
Pay as you go
I wanted to forward a report the 31 March BUT I was stopped as I can only submit one report in a 5 day period.....<br> <br> On 31 March I bought R60 airtime. A request on my cell came up to ask if I want 100MB of data for R40 plus 25MB for free. As it is cheaper than the offer from my bank , I opted for it. I then dialed *141# and to my surprise the following message appeared:<br> R 20.31 airtime<br> 0 SMS<br> 193.77MN of data<br> Where did the remainder of my airtime that I bought go to??? Why add so much data when it should have been 150MB of data???<br> Yesterday (4 April) I bought R180 airtime.I made 2 calls to talk less than 5 minutes and another 2 calls of a second call in order to open a gate. My airtime now stands at R139.27. Is it possible that this cost was R40.73???<br> I reiterate you have a problem with your billing program!!!!!!
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
As per our telephonic conversation the matter has been resolved. Kindly be advised to use USSD code *141*5#ok, select option 2 for content services and option 1 to cancel any WASP subscriptions
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Kind Regards,
Zukiswa
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
As per our telephonic conversation the matter has been resolved. Kindly be advised to use USSD code *141*5#ok, select option 2 for content services and option 1 to cancel any WASP subscriptions
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Kind Regards,
Zukiswa
REQ:***