KVdM
Karen Van der Merwe
1 reviews | Active since Feb 2016
28 Mar 2016, 08:18
Pay as you go
Hi<br> I have R59.78 airtime and 16.68MB of data yet when making a call now at 8:12 it says not enough airtime left? <br> Why sell packages of R60 airtime if it is not usable?<br> I am urging you to look at you program that deals with the splitting if voice and data cost. I make calls and data is being reduced even if I have voice time left - more than sufficient voice time left.<br> This is utterly frustrating to say the least!<br> Just like yesterday when wanting to use Incestec internet banking. No SMS-s went through.....
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MTN South Africa's replyOfficial
29 Mar 2016, 07:26Hello KLVDM,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that an urgent escalation has been sent to our customer care division to assist with a detailed process of the usage between data,calls and airtime. A call back will be done during the course of today.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that an urgent escalation has been sent to our customer care division to assist with a detailed process of the usage between data,calls and airtime. A call back will be done during the course of today.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
MTN South Africa's reply29 Mar 2016, 07:26
Official
Hello KLVDM,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that an urgent escalation has been sent to our customer care division to assist with a detailed process of the usage between data,calls and airtime. A call back will be done during the course of today.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that an urgent escalation has been sent to our customer care division to assist with a detailed process of the usage between data,calls and airtime. A call back will be done during the course of today.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.