PAVILLION MTN STORE

In August I signed up for a data contract with mtn at the Pavillion in Westville. The data package I signed for was the 80gb special they had which is divided into 50 g day and 30g night. I received my pro rata as planned. Issue started when I received my full package the following month on the 12th September 2020. They initially credited me with 40g day and 20g night. I called customer care and I didn't receive much help. I then decided to go to the store where I signed my contract, Pavillion. The consultant logged a query for me. A couple of days later they corrected the shortfall by adding 20 g that was missing from the package to the night data instead off adding 10 to the day data and 10 to the night data that was missing. They just added the whole sum of 20 g to night. I called customer care again there was no help, I was told it would be corrected on the following month. I then told them that this is not my fault, I will be paying for the full bill for the month of September and yet I did not receive the package that I signed for. They said they can't do anything about that. Bi then went back to the store again. This time the constultant took my details (ID and number) and told me that the consultant who signed me needs to now make a query and than will be updating me regarding the matter. It has been over 2 weeks now I have not received any update regarding my issue. The store doesn't have a contact number to reach them, as told by the consultant who helped when we asked for a number to follow up. She told us she would handover the case to the consultant who signed me the following morning as she had already left the store. We received no update regarding the matter up to today. We found a cellphone number for the store on Google ***. We have tried to call this number numerous occasions but either rings and no answer or goes onto voicemail.

This has been nothing but an inconvenience on my side having to run after mtn for failing to provide a full package that I had signed up for. I request for this matter to be resolved otherwise mtn cannot debit me full amount if they are failing to deliver. This is also very poor service delivery on mtn considering it is such a big phone company and I am utterly disappointed.

Regards

Nombuso