Pavilion Mall MTN Poor Customer Service

<p>On the 28th of November 2016, Mtn had a Cyber Monday where they were promoting cell phone contracts. I then made an application which took two full weeks before I receive the contract package which was Huei P9 contract plus a separate simcard contract where I asked them that i will be using same old number for benefits. From the 13th of December I have been physically checking the progress regarding my simcard contract since I am receiving any of the contract benefits. The lady who has been assigned to this matter is Sonali Maharagi. Whenerver I see her she just tells me that she will phone me same day after she has resolved this matter but only phonesme to ask for my ID now and then, even the store manager is failing to resolve this. I am waiting for a month end to see what they will do since no services have been offered.</p>