Patience
Why do I have to wait a week to get what was promised to me. Went to mtn cresta mall to be advised that the consultant that upgraded my contract must be the one to log a request for me as she's not available it means it can only be done Monday. I'm not a woman of many words and I don't like complaining but like really what must be done for this to be resolved
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MTN South Africa's replyOfficial
06 Feb 2018, 14:56Good day Valencia,
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Please note that we tried to contact you on the number ****1215 to no avail. If you still require assistance, kindly send us a more detailed query regarding the ticket that needs to be logged so we can assist further. You can send your query to *** with responses to the below for security reasons.
- MTN Pin:
- ID Number:
- Address:
- Bank Name OR Account Type:
- Email Address OR Work Telephone Number:
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards,
Tshepo M
MTN Complaints Management Team
Best regards,
MTN South Africa's reply06 Feb 2018, 14:56
Official
Good day Valencia,
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Please note that we tried to contact you on the number ****1215 to no avail. If you still require assistance, kindly send us a more detailed query regarding the ticket that needs to be logged so we can assist further. You can send your query to *** with responses to the below for security reasons.
- MTN Pin:
- ID Number:
- Address:
- Bank Name OR Account Type:
- Email Address OR Work Telephone Number:
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards,
Tshepo M
MTN Complaints Management Team
Best regards,