Pathic service to the Aged

For a company rated as no 1 it's really a joke. My dads was hijacked today, phone and other valuables ******. I called in to block phone and sim, unfortunately they could only block sim as I was not the account holder. We called back just over an hour later systems down. We called at 17h41 again ,they confirmed security details however couldn't continue the blocking of the phone if my dad didn't continue the call, they simply cut us off. Really an 80yr old person to continue the process off blacklisting their phone whom couldn't understand the agent, how pathetic MTN concerns are all about sales .. end of story Pathic. Phone hasn't been black listed from 11h59 this morning