KG
Kobus G

1 reviews | Active since Dec 2013

23 Feb 2016, 09:23

pathetice service mtn

Due to your absolute poor service delivery and &^%# up of my upgrade in august of last year YOU still have the audacity to send me a mail stating after numerous attempts *^%$*^ %OU to get arrears paid?<br> ASSHOLES \you may quote me\"<br> <br> When I upgraded 11 august 2015 YOU MTN mucked it up.<br> <br> For 5 months (PATHETIC) I finally gave in and instructed mtn to reinstate a debit order and to collect ALL arrears.<br> <br> THEN IN THE USUAL FORM YOU CANNOT EVEN DO THAT.<br> <br> GO BACK AND LEARN WHAT IS CUSTOMER SERVICE, OR IS IT ONLY AVAILABLE TO SELECT PEOPLE IN THIS COUNTRY?<br> <br> CUT MY SERVICES ONCE MORE, JUST ONCE MORE FOR WHATEVER REASON... I WILL HAND BACK YOUR DEVICES AND YOU WILL STAND IN THE BACK OF THE LINE OF ALL MY DEBT FOR PAYMENT.<br> <br> I MADE ARRANGEMENTS, I DID MY PART, I PAID MONTLHY MY AGREED SIGNED CONTRACT WITH mtn AND STILL YOU GIVE ASSHOLE SERVICE....<br> <br> REF NO 144 114 901 REFERS TO THE LAST ATTAMPT FROM MY SIDE FOR YOU TO DELIVER A PROMISED SERVICE.<br> <br> THE QUE IS LONG MY MONEY IS LITTLE AND YOU GIVE *^$^%$ SERVICE.<br> <br> YOU MADE A 15 YEAR CUSTOMER FINALLY ****ED. <br> <br> I DON'T HIDE BEHIND 100'S OF OPERATOR TELEPHONES AND FACELESS PLACES.<br> <br> ***<br> ***<br> ***<br> <br> WAKE UP!!!!!!"

0
Replies (1)
MTN South Africa
MTN South Africa's reply26 Feb 2016, 11:50
Official
Hello Kobus.gil,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly be advised that according to our records ref number *** quoted on your post, the payment arrangement has been made.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Zukiswa
REQ:***

Best regards,