PATHETICALLY POOR SERVICE!!! DAMN

On 2 January 2016, I get slapped with a R 2624 debit by Mtn. They advised it's the first 2 payments of the 2 contracts I opened on 17 November 2015. I told the call centre agent it's not my 2 contracts. She advised I need to get an affidavit stating it's not my 2 new contracts and send it with a copy of my ID to them. ***? I instructed my bank to reverse the debit as it was unauthorised, which they did. In any case, off to SAPS to sort out the affidavit and went to the Mtn shop in N1 City where my data contract is. I explained the situation after which they logged a ********** request *** and made copies of the affidavit and ID. I was advised by the shop assistant the ***** dept. will get back to me within 5 days. What a joke. I phoned back on the 13th of January to follow up. They said I need to send them an affidavit and copy of my ID (Blood pressure peaking). So I send it again to the cc agent's email addy. I spoke to an cc agent today and guess what, case is still open and they are going to debit big amounts again this month and she put a request in for somebody from ***** and her supervisor to call me back. Obviously nobody got back from PATHETIC MTN!!!