PATHETIC WOULD BE AN IMPROVEMENT

I am in utter shock at the pathetic customer service received by MTN's so called Service Champions. Mind you, This is not the first time i have an issue with MTN's billing department. MTN has a mandate to debit my account for services rendered. In Nov 23, there was an issue where they debited lass that what was due. 3 days after my DO ran, my services were suspended, called in to find out why and its due to a rejected DO (strange, one went through but incorrect amount) a second DO was raised for outstanding amount and we were ok. Dec 23 the same thing happened, again, i called in and they did not raise a DO but reinstated my services. Jan 24 they did not debit at all. I call in and spoke to Lusanda (Ref for call below) and she was rude as ever telling me i am not special and that everyone is experiencing issues because MTN has a DO problem and they STILL working on the issue. No notification, no communication NOTHING regarding this just that I am not special and I shouldn't be calling in wasting her time!!!!!!!!!!!!!!