NC
Nicola C

1 reviews | Active since Dec 2009

24 Jun 2015, 11:02

PATHETIC - WON'T CANCEL DEBIT ORDERS!

I have been trying to cancel my MTN accounts for nearly a year now. I initially took out a 2-year contract, and was called the month it expired and told that it would be on a month-by-month basis. I told them I did not want it, and to cancel it. Since then, I have contacted, and been contacted by, MTN countless times, to try and cancel these contracts, and yet every month they *******ly remove money out of my account for 2 accounts I neither want nor even use. They are beyond pathetic, and I get told to call a cancellation number, or a broker, and get passed from pillar to post just to get them to stop *******ly deducting MY MONEY from me.

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Replies (1)
MTN South Africa
MTN South Africa's reply25 Jun 2015, 09:57
Official
Hello ndcarstens,

Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes.

Please note that an email has been sent to you, please respond at your earliest convenience so that this matter can be resolved.

Thank you
Wenzile Masina
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