Pathetic_ we are paying for thir NIGERIAN mess
<p>Called before 15 Dec to get early cancellation vlue as I lost my job and want to do the responsible thing, to NO AVAIL.... called 808, went to MTN store in the mall ALL referring me back to the useless 808 number. Reverted to emails with a promise of 48 business hour feedback last time I checked , that is 6 working days which is also a PATHETIC SLA turn around time on customer service, 12 working days has passed....... and no response, no wonder average on this Company is a failing 2......... </p> <p> </p> <p>Numerous reference numbers </p> <p> </p> <p> ********** 2 - this sent diretlyfrom an MTN store by the way, from their OWN employees</p> <p> ********** 11 - sent on THEIR WEBSITE on te 15th </p> <p> ********** 55 - sent ALS on their website on the 15th</p> <p> </p> <p> </p> <p> </p>
Good day Christa,
Thank you for your post and apologies for the delayed response.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
The Early termination fees for *** are calculated as below:
R10499.00 (device value)/24 months X 11 months remaining + unbilled invoice
= R437.46 X 11 + R688.77
= R4812.06 + R688.77
= R5500.83 (ETF's)
(Bearing in mind that your next invoice has not run as it will only generate on 2017-01-16)
Please find the MTN banking details for payments below:-
Bank Name: ABSA
Account Type: Current
.
Account number: ***
Branch code: 632005
Please use your MTN contract number(C***) as the beneficiary reference.
We sincerely hope that the above is in order and hope that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Good day Christa,
Thank you for your post and apologies for the delayed response.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
The Early termination fees for *** are calculated as below:
R10499.00 (device value)/24 months X 11 months remaining + unbilled invoice
= R437.46 X 11 + R688.77
= R4812.06 + R688.77
= R5500.83 (ETF's)
(Bearing in mind that your next invoice has not run as it will only generate on 2017-01-16)
Please find the MTN banking details for payments below:-
Bank Name: ABSA
Account Type: Current
.
Account number: ***
Branch code: 632005
Please use your MTN contract number(C***) as the beneficiary reference.
We sincerely hope that the above is in order and hope that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***