1 reviews | Active since Apr 2010
Pathetic useless staff who dont know anything
<p>i called in 808 and requested a open items reports, first time i waited 10mins on hold and had to cut call, the second time i was on hold for 25mins, 3rd time they cut call purposely when i asked for the report of my contracts, forth time same, fifth time i asked for management, eventually someone answered and pretended to be deaf. I even sent the report Via email so that they know what im talking about. i spend R1500pm with MTN and this is the useless staff they hire. i have 2 names of people ********** **********
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that I have emailed the open item document as per your request.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that I have emailed the open item document as per your request.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********