VS
Vanessa S

1 reviews | Active since Jan 2014

07 Oct 2016, 10:32

PATHETIC & USELESS SERVICE PROVIDER

<p>It is almost impossible to get hold of customer services! Several attempts to get through to a consultant, holding on for 30min's plus at a time. After eventually getting through, you get cut off. Frustration at its best!! Then going through the whole procedure AGAIN to get through to another consultant. Then you find an *********** person sending you from pillar to post, only to end up telling you that you have to contact 808 again!</p> <p>All I need to sort out is my MTN eazi recharge after I did a sim swap..can that be so ****** difficult?!</p> <p>At the same time I'm battling with MTN SP Insurance..getting NO joy from sorting out my claim.</p> <p>The customer service SUCKS big time! Can't wait for my contract to expire so I can join a different service provider.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply09 Oct 2016, 16:42
Official

Thank you for your post

We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.

We have requested that the SIM details must be updated so that you can be able to use MTN Eazi Recharge. A request has been sent to the insurance department regarding your insurance claim.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
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