Pathetic, useless service from mtn

I have taken a data plan with MTN partner one2one. Last month I cancelled my 'contracts' ( 3 ) as I found out that I lost all benefits as a prepaid customer. I served my months notice and 8th May I was disconnected on the server. Since then I have no contact at all. I've contacted one2one who said mtn is back logged and they can only assist in 6 days due to the back log. I've been in contact with mtn Facebook and getting no joy. Mtn is telling me they want to call me. On which number you want to call me when all 3 numbers are locked. Mtn then told me that ********** must be re-rica'd....I've had this sim card for years now and the stores do not want to Rica it. Both my wife and I are disabled and do not have transport to run here and there. We cannot open and close our gates because our gates are linked to our phones. We missed doctors appointments because they were calling and couldn't get through. It's been 9 days now and we cannot get our lines back. There is no empathy from mtn and anyone going the extra mile. It's funny when we post on your page you quickly respond and say send a private message but when we private message you, you read and dont respond. The other 2 numbers are ********** and ********** . Surely mtn is aware of the partner you sign up so why are you making us suffer like this