Pathetic Upgrade Service

<p>The saddest part of pathetic service is that when the agent messes up all they can pathetically say is, "I do apologise"!!!!! The customer on the receiving end has to deal with the terrible service, the delayed actions and avoidance of calls. I did an upgrade on the 01.08.2017 and I was misinformed of the conversion of airtime to data so the package had to be cancelled and a new package had to be captured. I left several messages with Zama Khumalo and Ernest & emailed for Ronelle Linese Pillay, and her supervisor Kim Basson to assist with the mess up with no joy. Silindile Ndubo (keeping in mind calls are recorded) was giggling on my that she needed to ask me to hold to compose herself. MTN has by far always been known for it's excellent customer service, sad to see how far they have let the ball drop. Hope the manager that these staff and supervisors alike report to are spoken to about representing the business with a little more passion.</p>