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PK
Pat K

1 reviews | Active since Apr 2018

05 Apr 2018, 19:39

Pathetic unprofessional service

I am very disappointed with MTN, after being a loyal PAYING customer for so long now i am being treated unfairly. Can someone competent n willing to assist call me to solve my query. Failure to do so will result in me escalating this query the legal route.

I have several contracts with MTN n all my devices are insured. My daughter was ****** and now i need to claim I am being told it will not be possible as my daughter's number is not insured. This does not make sense as the device is insured and i have been paying my premiums.To add on to that I am being told that my documents are no where to be found. That's negligence on MTNs part. I am paying for a service n i expect to receive such. Someone somewhere in one of your departments messed up n i want this problem fixed.

I am honestly considering ditching this service provider because this is not the first time i am experiencing such unprofessional service.

0
Replies (3)
PK
Pat K's update07 Apr 2018, 19:42
Reviewer Update
Hi Ishie , Clearly you did not go into my account neither did you bother to contact me if you needed clarity. The number I was claiming for is my daughter and it is linked to my account. M not sure what level of incompetence this is. How can you tell me that i have no insurance on my main number yet your insurance department confirmed that I do. Please thoroughly check my account and speak to the relevant departments before providing such feedback. This is making me more frustrated clearly I need to escalate this to the ombuds.
PK
Pat K's update07 Apr 2018, 19:47
Reviewer Update
Reading your response just made me more upset. How can you say we cannot provide you with insurance. Did you even check my invoices and statements. Please do proper system checks and ask someone else to solve my query if it is out of your scope. This is utter nonsense. Please get someone to CALL ME for clarity before deeming my query invalid. What type of customer service is This?? ??
PK
Pat K's update19 Apr 2018, 19:54
Reviewer Update
No one has contacted me to resolve my query. Oh and I found my documents that have proof of the insurance on my daughter's phone. MtN get someone to resolve my query