PATHETIC ,UNPRODUCTIVE, LAZY AND UNFRIENDLY MTN STAFF

Hi, I have been trying to do a Sim swap from the 17 January 2022. For the past 3 days they couldn't assist me, The first day they said they closing it's stocktaking after waiting so long without any assistance or any communication stating they closing. The second day, I went again but than they said they can't assist me because the system is not working I should return the next day. The Third day the MTN staff said the system is not working in the afternoon it only works in the morning I should come in the morning, but they didn't inform me or the other customers while being there for the past 3 days. They should have notified customers by printing a note putting it on one of the doors and Stating Our MTN system only works in the morning so customers can know and not waste their time going there after 12 . On the fourth day I went in the morning the sales consultant said he couldn't assist me because I should also make an affidavit that I am upgrading to a LTE smaller sim card after having my ID and proof of residence which is actually needed to make a sim swap but now I should still make an affidavit which is totally unnecessary. I went to make an affidavit and went back the in the morning. The Sales person /consultant( JEDIAEL KABEYA ) assisted me with the sim swap and also charged me R 10.00 for only 1 sim card when in fact the sim card only cost R3.49, After 3 days of UNPRODUCTIVE, PATHETIC SERVICE and VERY Unfriendly staff that can't even communicate properly ?? I am very disappointed with the MTN in CNR Church & Van Der Walt based in Pretoria Central. I won't recommend using MTN to anyone because of the pathetic service I received. Why employ people that is unproductive and are unable to do there jobs properly???? Hire people that is willing to communicate, explain and assist customers.