Pathetic treatment !!

They are so unprofessional and useless. My debit order was returned in May as I stopped my account due to *****. I then had to make a manual payment. This payment was done to catch up and my June payment went off without any issues, but they went and blocked my router. I have made about 6 calls trying to get them to unblock the router and everytime I was told it takes 3-7 days for the payment to be allocated. I called last night and after being on the phone for over 30 minutes I get told they will call back because their system is down. I am still waiting for them to call back. Now I call again, and now I'm told it will only be unblocked in July, yet all my payments are up to date!!! How do you take my money for June but then tell me I can only be reconnected in July. That's ridiculous, so what am I paying for then. Why did you take my payment on 4 June if you are not going to give me access for June and why does your story change from what I have been told all the days until today!!!!!