PATHETIC to say the least!!!!

I had a data contract with MTN - *** I agreed to a monthly subscription fee of R 299.00. Without any commination or conformation from MTN, the subscription fee increased to almost double the amount agreed on from 1 June 2022. When I queried the increased amount , MTN told me that the contract I was on ended 17 May 2022 and therefor I now apply for normal data rates. I instructed MTN that the contact must be cancelled, and no further premiums must be taken from my account. MTN decided to ignore my request and kept on deducting increased premiums from my account up until December 2022. Several phone calls were made to 083 135 where instruction was given to cancel the contract. I was told to go to an MTN branch and request them to cancel the subscription. I went to the MTN in Somerset Mall as instructed and the person who assisted me also phoned in and requested that the contact be cancelled with immediate effect. STILL MTN ignored the request!! I had no other choice than to dispute and stop the debit order form my side as I could no longer afford the contract and gave several instructions from my side to cancel the subscription. Yesterday, 04 April 2024, I got informed that I got handed over to attorneys and have been placed on ITC by MTN due to nonpayment. This is UNACCEPTABLE!!!! I request that the matter be rectified before the end of April 2024 and my name be removed from ITC. I want written proof form ITC that me name has been cleared. If this is not resolved by then I WILL take MTN to the ombudsman!!!!