MB
Mariette B
1 reviews | Active since May 2012
12 Feb 2016, 12:25
Pathetic, terrible, nauseating service!!
I gave my phone in December to get fixed, telling MTN that it is NOT the battery. They return saying it is : the battery.<br> SO I gave it in again 6 Jan for the same problem. I don't hear anything from them for a month. I went to go check on the 6th of Feb: They said that it is still getting fixed. <br> a Week later (12th Feb) they phone me saying: they forgot my phone in store, they are sending it away on the 15th of Feb. How pathetic!!!!!
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MTN South Africa's replyOfficial
13 Feb 2016, 12:54Hello Kierrie,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escalation has been sent to our Repair division to assist with feedback on repair as well as Turn around time of the completion.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escalation has been sent to our Repair division to assist with feedback on repair as well as Turn around time of the completion.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
MTN South Africa's reply13 Feb 2016, 12:54
Official
Hello Kierrie,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escalation has been sent to our Repair division to assist with feedback on repair as well as Turn around time of the completion.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escalation has been sent to our Repair division to assist with feedback on repair as well as Turn around time of the completion.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.