Pathetic Support from MTN - Disgusted

Hi

I have been trying to get my contract upgrade for weeks now. Send emails and via Twitter and via phone and still no help. I need assistance. I would like to be contacted by your cancellations/retention's dept as it seems no one knows what to do. I do not want a junior person as I am looking for a proper upgrade deal and not the generic stuff you show online. I have a friend who was offered a good deal to stay and when I call I am being told we can only get what is online. Do I seem stupid. Where is my support being a long standing client.