Pathetic spelt using three letters!!

Pathetic can now officially be spelt with three letter - MTN.

I foolishly signed up to a month-to-month data package with them in November 2024, against my better judgement and numerous warnings about their poor customer service.

Upon signing up (26 November 2024) I was charged the monthly fee plus a pro rats amount which I had no problem with. Then on the 4 December 2024 they tried to run a debit for double the installment which I did not cater for resulting in a return debit and fee bank fee levied against my account.

Upon inquiring I was hit with a barrage of vague explanations by *********** staff. Then I received a seemingly plausible explanation that my debit was returned as unallocated to my bank account on 7 December 2024.

I followed up with my bank and as well as my bank statement concur no payment was returned. I had provided MTN with proof of my initial payment yet, to date, I am awaiting a explanation on why my bill is double the agreed amount.

Instead I get threatened about negative repercussions for unpaid bills. If this is how MTN treats all their new customers then I certainly don't mind cutting ties and taking the knock on my credit profile.

Integrity is a value I still cling to; a value MTN seemingly does not grasp.