SL
Sharon L
1 reviews | Active since Dec 2009
28 Mar 2015, 12:27
PATHETIC SIGNAL
I have complained before, \populated"(!) the form provided at least three times - our complaint has been ongoing for months - now we are told it has been 'escalated to Saleem'. ???? And NOTHING HAPPENS! We have the following reference numbers REQ ***"
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Replies (1)
MTN South Africa's replyOfficial
01 Apr 2015, 17:21Hello SharonVL,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the network coverage department. An email will be sent to Saleem to check progress on the issue.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the network coverage department. An email will be sent to Saleem to check progress on the issue.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
MTN South Africa's reply01 Apr 2015, 17:21
Official
Hello SharonVL,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the network coverage department. An email will be sent to Saleem to check progress on the issue.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the network coverage department. An email will be sent to Saleem to check progress on the issue.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***