PATHETIC SEWRVICE

I have been an MTN client since I got my first cellphone, over 2 decades ago. One would think that they would take better care of this kind of loyalty, but NO! a few months ago I decided to change my contract from personal to business, in order to take advantage of the packages offered. Upon calling MTN, I was advised that I could make said switch, however there would be an early termination penalty on my personal account (I was happy to pay said penalties).

So off I went to Clearwater to do the necessary root canal and extraction - at least that is what it felt like given the required amount of admin. A few days later, I was advised that the request had been actioned, I even received a text message confirming this. However when I checked my data and airtime provisioning, it was not in accordance to the advertised amounts of 23GB & 1000 airtime minutes.

I spent the next few days trying to get answers from MTN, with the call centre telling to got to the store, and the store telling me to call ***. After much frustration (and escalations), I managed to get hold of someone, who explained that all that had been done was move my personal account to business - everything remained unchanged. WHY WOULD I DO THAT?

The next few days, saw me dealing with someone from MTN Business, who again migrated my account from "Made for Me M" to "Made for Me Business L" instead of closing my personal account, and opening a new business account.

Now 2 months later, I am still not resolved, and to make matters worse, I cannot get hold of anyone who can help.

MTN, I am paying for something that I am not getting, so please get someone to contact me and resolve this asap, this thievery cannot continue another day.