1 reviews | Active since Jun 2015
Pathetic Sevices Again
Good Morning,<br> <br> Thank you for your response on my previous post (REQ:***), I received my phone back the following day which made my day (charging port fixed) only to realize that the phone now has poor signal , the first week I let it slide because, I knew you had network problems but, the second week I was still having the same problem, restarting the phone, MTN restarting my network etc. but to no avail.<br> <br> I am seriously not happy with this service.<br> <br> Aashiq (Data Specialist very helpful) has done a Sim swap and checked out the phone on the (I've been to this store twice on he same day) 27/02/2016 and still my phone shows emergency calls only and only picks up poor network.<br> <br> I have taken it back to MTN Liberty Promenade yesterday 28/02/2016 (Vuyani has booked it in).<br> <br> Please do not let me wait four weeks to get this sorted.<br> <br> This is unacceptable and pathetic as I am now sitting without a phone again!<br> <br> Please can you have a look into this matter.
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The request has been sent to the store managers to assist.
The sim swap done on the account reflect active on the account and on the network. Please test the sim card in another device, if the problem occur again you need to go back to the store to assist you.
Regarding the poor network signal you may contact the coverage department on *** to assist you on line.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The request has been sent to the store managers to assist.
The sim swap done on the account reflect active on the account and on the network. Please test the sim card in another device, if the problem occur again you need to go back to the store to assist you.
Regarding the poor network signal you may contact the coverage department on *** to assist you on line.
Kind Regards,
Alice van der Merwe
***
