Pathetic sevice

Have just been informed by the MTN consultant whilst paying my account that my phone is to be sent back from the technical department due to them not having the password. It will now be sent back to the branch in the Strand to be rebooked in and sent back to Johannesburg or Durban. When I booked it in I was not asked for the pin no, the consultant also made the remark that she did not know she had to furnish a pin when all the paperwork was being filled in. On 3 August MTN will have had my cell for 2 months, it started giving problems in the first week. I actually went and bought myself a cheap phone at Pep stores so as to just be able to wapp and receive emails, as I am self employed, does it make sense to send the phone back to Cape Town and then back up country after you people have had it for nearly 2 months? Just contact the branch in the Strand and you could have had the password within the hour but no that's the way you feel about your loyal customers. If someone from MTN happens to take the time to read this my Ref no is *** and IMEI No *** lets see what happens.